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Surrey Translation Bureau Successfully Renews ISO Certification in Three Standards

23rd February 2023


Farnham-based translation company, Surrey Translation Bureau (STB) has again secured successful certification to three different professional ISO Standards this February: ISO 9001:2015, ISO 17100:2015 and ISO 18587:2017.

This certification sets the award-winning Language Service Provider (LSP) apart from its competitors. As an important aspect of STB’s business objectives is continuous improvement, these ISO Standards mean stringent processes when it comes to quality assurance, recruitment of suppliers, project management and customer service, as well as rigorous procedures for data security and client confidentiality. Being certified involves ensuring all staff understand the importance of strict adherence to the Quality Management System and procedures in place for every aspect of daily operations.

STB’s Head of Operations, Hannah Stacey, commends the team’s collective hard work: “We are proud to renew our certification across these three ISO Standards once again ­­– a lot of hard work and dedication goes into ensuring our processes can be upheld at every point of our service offering and it’s rewarding to see our ongoing efforts be acknowledged year on year through ISO certification.”

ISO 9001:2015 certification specifies general requirements for a quality management system, for organisations of any size, type and sector.

The  ISO 17100:2015 Standard lists requirements for a translation service provider’s operations, resources, and other processes that are essential for the delivery of a quality service.

As the first internationally-recognised ISO Standard for post-editing of machine translation output (PEMT), ISO 18587:2017 defines the competences and qualifications of anyone delivering post-editing work, as well as clarifies the process related to offering a post-editing service.

On completing STB’s audit for the Standards, Lucinda Parfitt, Director, Quality Certification Systems International Ltd, commented: “I thoroughly enjoyed conducting the audit and can tell that the staff at STB take their systems very seriously and continually improve them. Well done.”

Surrey Translation Bureau: a professional translation agency

As a triple ISO-certified and award-winning translation agency, Surrey Translation Bureau offers translation and related language services to corporates, professional organisations, public bodies, individual members of the public and to other translation agencies. STB has a wealth of experience working with most world languages and engages specialist linguists in a wide range of fields. Areas of expertise are far reaching and include the medical and pharmaceutical industries, the legal, technical, and financial sectors, and also expertise in translating content for NGOs and the EU.

STB’s mission today is to provide high-quality and customised language solutions for any client – whatever their size – who wants to thrive in the dynamic global market or who simply wants to communicate more effectively with their customers and suppliers overseas.