Forthcoming Event

Introduction to Customer Centric Strategy

11/11/2026

Event Time: 09:00 - 12:00

Event Theme: Training Workshops

Price: Member Rate: £10.00 +VAT | Non Member Rate: £20.00 +VAT

Event Location:

Training Room, Block E
Dukes Court
Woking
Surrey
GU21 5BH

Win better leads, convert more customers and unlock new opportunities for growth.

Discover how a better understanding of your customers can help you stand out from the competition, increase profitability and build lasting client relationships.

Led by Quentin Crowe MA, FCIM, CAM.Dip.Ad., a customer experience specialist with over 20 years’ experience helping leading brands and SMEs understand their customers and drive growth, this practical, interactive workshop will help you identify opportunities to strengthen your customer experience and win more business.

What you’ll learn:

  • Drive profitability: Understand how a customer-centric approach can increase profitability and how to put it into practice straight away.

  • Identify your competitive advantage: Discover what makes your business stand out through the eyes of your best customers.

  • Generate better leads: Map your customer journey to uncover opportunities to attract the right customers, improve their experience and win more business.

Who should attend?

This workshop is ideal for business owners, directors and senior leaders of established businesses who want to generate better-quality leads, strengthen their competitive position and turn customer insight into sustainable business growth.
 

Places are limited to ensure a valuable, interactive experience for every attendee.

BOOK NOW