Coronavirus Hub


Representing the Surrey Business Community

Supporting the Surrey Business Community

Enterprise M3 Coronavirus Hub

Coast2Capital Coronavirus Hub

Overview of Government support available to businesses

Coronavirus Business Interruption Loan Scheme (CBILS)

Self-employment Income Support Scheme (SEISS)

Cash Grant for Retail, Hospitality and Leisure and Small Business Grant

Statutory Sick Pay (SSP)

Business Rates


Coronavirus Job Retention Scheme (CJRS)

Promoting the Surrey Business Community

Surrey Chambers of Commerce exists to connect, support, promote and represent their members within the Surrey business community and have been doing so for 25 years.

During this unprecedented crisis, the services and support that we provide to our members will not change from our standard level expected from Chamber membership, but at a time of crisis, it is important that we look to support the wider Surrey business community. Therefore, we are extending our support and some of our services to any business that needs it, even if you are not a member.

We will keep you up to date on business support available for you, we will shout as loud as necessary to government about your challenges and we will continue to promote you to each other.

Our top priorities to the Surrey business community are:

  1. To collate all information and guidance from government and other sources and disseminate this to the wider Surrey business community, providing impartial and useful guidance that businesses can trust.
  2. To listen to business concerns and feedback and where necessary, raise the concern/feedback with the UK government through the British Chambers of Commerce.
  3. Push the UK government to provide the required support for businesses no matter their size or sector in a timely manner.
  4. Provide support to our local authorities in promoting their services and support for businesses based within their area and working with them to make sure their messages are reached by the business community.
  5. Provide our 4 values to our members in promoting, connecting, supporting and representing them through these difficult times.
  6. Continue to provide support and services to businesses trading internationally.

But more importantly, we would love to hear from you and hopefully you will see how rewarding Chamber membership can be for your business once the worse is over!

Our Official Statement which details how we are helping business throughout this pandemic can be found here.

For health information and advice, go to the NHS’s coronavirus pages by clicking the image below.

Representing the Surrey Business Community

As an accredited Chamber to the British Chambers of Commerce (BCC), we have the opportunity to feed business views, needs and challenges directly to the heart of governments, both in the UK and overseas.

The BCC is in regular communication with the UK government during the COVID-19 pandemic raising issues that businesses are struggling with as a result of the COVID-19 pandemic or have issues that have not been covered by recent announcements.

It is important that we feedback your experiences, positive or negative, back to the government when applying for any of the government-supported grants and loans on offer during the Coronavirus outbreak.

If you require any information or wish to feedback your issues/experiences please email or

The British Chambers of Commerce have an excellent page full of links and advice which can be viewed here.

Take part in our Impact of COVID-19 on your business survey by clicking the image below:

Supporting the Surrey Business Community

UK Government

As the Coronavirus continues to impact the operations of businesses, the information below will inform you about the steps that businesses can implement to minimise impact on their business and what support is available from the UK government.

It is recommended that ALL businesses go to the official Business Support website from the UK government which can be found here.

You can keep up-to-date with the latest support from government here.

You can get answers to business questions in governments FAQs or over the government helpline, Monday to Friday, from 9am to 6pm – 0300 456 3565.

Surrey Chambers of Commerce

We have produced a Business guide that will give you further information about the support being provided by the UK government, the Chamber and Chamber members. You can download the latest version here.

If you are self-employed, we have produced a guide to the available support for you here.

Surrey Chambers will be holding webinars and Q&A Webinars throughout this pandemic – see our events page for the upcoming webinars.

British Chambers of Commerce

The British Chambers of Commerce has useful information and guidance on their website.

They will also be holding webinars that may be useful for your business – you can find upcoming webinars and watch past webinars here.

Support from Business Representative Organisations and Trade Associations

Surrey is covered by two Local Enterprise Partnerships (LEPs) and both have further advice, information and grants on their website.

Enterprise M3 Growth Hub (covers West Surrey/Hampshire)

Coast2Capital Growth Hub (covers East Surrey/Sussex)

Other Business Representative Organisations and Trade Associations

You can find additional support based on your industry/sector here.

Overview of Government support available to businesses

Coronavirus Business Interruption Loan Scheme (CBILS)

This new scheme delivered by the British Business Bank, will enable small and medium sized businesses to apply for a loan from £1,000 to up to £5m, with the government providing a guarantee of 80% on each loan and with no interest due for the first twelve months. CBILS supports a wide range of business finance products, including term loans, overdrafts, invoice finance and asset finance facilities. CBILS is now open for applications.

Further Information can be found on British Business Bank website here.

Self-employment Income Support Scheme (SEISS)

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) whose income has been negatively impacted by COVID-19. The scheme will provide a grant to self-employed individuals or partnerships, worth 80% of their profits up to a cap of £2,500 per month. People able to make their first claim by the beginning of June.

To be eligible for the scheme you must meet all the criteria below:

  • Be self-employed or a member of partnership;
  • Have lost trading/partnership trading profits due to COVID-19;
  • File a tax return for 2018-19 as self-employed or a member of a trading partnership. Those who have not yet filed for 2018-19 will have an additional 4 weeks from this announcement to do so;
  • Have traded in 2019-20; be currently trading at the point of application (or would be except for COVID 19) and intend to continue to trade in the tax year 2020 to 2021
  • Have trading profits of less than £50,000 and more than half of your total income come from self-employment. This can be with reference to at least one of the following conditions:
  1. Your trading profits and total income in 2018/19
  2. Your average trading profits and total income across up to the three years between 2016-17, 2017-18, and 2018-19.

Individuals should not contact HMRC now as HMRC will use existing information to check potential eligibility and invite applications once the scheme is operational. HMRC will then pay the grant directly to eligible claimants’ bank account.

HMRC is urgently working to deliver the scheme with grants expected to start to be paid out by beginning of June 2020. For eligible individuals who have not submitted their returns for 2018-19, they will have 4 weeks’ notice from the date of the announcement to file their returns and therefore become eligible for this scheme.

Further information can be found on the website here.

An FAQ on the Self-employment Income Support Scheme can be found here.

Cash Grant for Retail, Hospitality and Leisure and Small Business Grant

£25,000 cash grant -for businesses in the retail, hospitality and leisure sectors, with a rateable value over £15,000 and below £51,000.

£10,000 cash grant to small businesses- there will be a £10,000 cash grant to small firms in England eligible for Small Business Rate Relief. This will be delivered by Local Authorities.

Please see the guidance for businesses setting out details of the Small Business Grants Fund (SBGF) and Retail, Hospitality and Leisure Grant Fund (RHLGF).

Please visit your local District or Borough council website below for information on eligibility and how to apply for the grant.

Coronavirus Job Retention Scheme (CJRS)

Government grants will cover 80% of the salary of retained workers, up to a total of £2,500 a month. The scheme, open to any employer in the country, will cover the cost of wages backdated to March 1st and will be open before the end of April for at least 3 months.

All UK-wide employers with a PAYE scheme that was created and started on or before 28 February 2020 will be eligible including:

  • Businesses,
  • Charities,
  • Recruitment Agencies (agency workers paid through PAYE),
  • Public Authorities

The employer must have a UK bank account.

HMRC are working urgently to set up a system to pay these grants. We expect the first grants to be paid within weeks, and we’re aiming to get it done before the end of April.

Our Chamber Helpline provider, Quest, has put together a useful FAQ to help answer questions in relation to the Job Retention Scheme, which can be downloaded here.

Statutory Sick Pay (SSP)

SSP will be temporarily available to those who are advised to self-isolate and people caring for those within the same household who display Coronavirus symptoms and have been told to self-isolate. A new style Employment and Support Allowance and Universal Credit will be available to those that are not entitled to Statutory Sick Pay. For businesses with fewer than 250 employees, the cost of providing 14 days of statutory sick pay per employee will be refunded by the UK government in full. This will provide 2 million businesses with up to £2billion to cover the costs of large-scale sick leave.

Business Rates

The UK government is temporarily increasing the Business Rates discount to all businesses in the retail, hospitality and leisure sectors in England to 100% for 2020-21, irrespective of rateable value. The latest government guidance can be found here.

Local authorities will be contacting eligible businesses and may have to reissue your bill. They will do this as soon as possible.

Please visit your local District or Borough council website below for information on eligibility and what additional action you may need to take.

Three-month ban on eviction for commercial tenants

Commercial tenants who cannot pay their rent because of coronavirus will be protected from eviction. This will mean that no business will be forced out of their premises if they miss a payment in the next 3 months. Commercial tenants will still be liable for the rent after this period.


  • Deferral of VAT for 3 months- VAT payments will be deferred for 3 months (until 30 June 2020). This is an automatic offer with no applications required. Taxpayers will be given until the end of the 2020 to 2021 tax year to pay any liabilities that have accumulated during the deferral period. For the self-employed, Income Tax payments due in July 2020 under the Self-Assessment system will be deferred to January 2021. Self-employed will get full Universal Credit at a rate equivalent to statutory sick pay.
  • Time to Pay upscaled – a dedicated helpline has been set up to help businesses and self-employed individuals in financial distress and with outstanding tax liabilities to receive support with their tax affairs. Through this, businesses may be able to agree a bespoke Time to Pay arrangement.

Information about all of the schemes can be found on the government Business Support website here.

Promoting the Surrey Business Community

Are you able to provide a special service or support to the Surrey business community during the crisis?  If so, then please do let us know.

To find the latest offers and services from Surrey Chamber members, please click here.

If you are able to provide a special service or support to businesses during the crisis, please contact



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