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Head of Education & Skills role at Heathrow

11th October 2018

Head of Education & Skills

  • Closing Date for Applications – 19 October 2018
  • Permanent
  • Band B
  • Expansion


Heathrow is the UK’s premier international airport and one of the world’s major hub airports, flying people for business, tourism and to visit friends and relatives around the world. We provide the facilities and services for over 80 airlines flying around 75 million passengers a year to over 180 destinations worldwide and play an important economic role connecting the whole of the UK to global growth. As one of the largest single site employers there are over 76,000 people working at Heathrow, for over 400 companies, working together  to achieve our vision of giving passengers the best airport service in the world. Heathrow is like a small city – fast moving, diverse, forward thinking – right at the heart of the nation’s global connections and with a world of opportunity.


Job Overview:

The Head of Education and Skills is a new post required to help fulfil our future skills pipeline and deliver against our social responsibilities and ambitions.


The ‘Head’ will have specific responsibility for the development and strategic management of a new education, employment and skills strategy in relation to the requirements of the expansion programme including the four Logistic Hubs.  There are two distinct phases to deliver against: (1) Enabling and Construction works (2) Operational  readiness.


The ‘Head’ will be responsible for establishing a new delivery team and leading on  implementing the strategy and reporting on performance to:

  • the DfT in relation to the Airports National Policy Statement (ANPS);
  • the new monitoring and reporting board and;
  • expansion and people leadership teams.

The ‘Head’ will also lead senior level discussions with key partner organisations during the development and implementation phase of the new strategy including ongoing relationship management.  This will also require developing new partnerships as appropriate to the Logistics Hubs locations.


The recommendations of the Heathrow Skills Taskforce will play a siginificant role in helping to shape the new strategy.  The postholder will be responsible for implementing the recommendations; integrating them across relevant business functions including the DCO / Section 106 planning process; and reporting against progress, principally to the DfT, new

Advisory, Monitoring and Reporting Board, and local boroughs as per DCO commitments.


Principal Accountabilities:

Strategic and Operational Management

Strategy Development:
Working closely with the Head of Organisational Development (expansion) and Heads of Employment & Skills, and Talent Acquisition (BAU):


Lead the development and writing, of a strategy that (a) meets the skills requirements of the expansion programme (b) delivers on our promises (c) delivers on the agreed Taskforce recommendations.  The strategy will include a comprehensive plan for:

  • Predicting future skills requirements through workforce analysis and profiling
  • Ensuring 10,000 apprenticeships by 2030
  • Delivering 40,000 local jobs
  • Finding solutions to tackle the high levels of youth employment in the current five priority boroughs
  • Expanding the size and scale of an education programme to support a future skills pipeline across HAL, Team Heathrow and the Supply Chain
  • Team Heathrow and Supply Chain engagement

Integrate the strategy and a delivery plan into the overall Employment, Skills and Talent plans of the business, to support robustness of outcomes.


Intergrate the Skills Taskforce recommendations into relevant business functions, particualry IR to drive relevant changes in the procurement process and achiece the wider engagement of the supply chain


Lead the planning and development of a new Skills Partnership with the FE / HE sector working with the Heads of Employment & Skills and Talent Acquisition, including:

  • writing Terms of References for the partnership
  • writing Terms of References for each individual member, specifying roles and responsibilities
  • Planning and delivering an induction programme to help members understand the business, in-particular the skills requirements of the expansion programme


Lead the DCO / Section 106 planning process from an education, employment and skills perspective, agreeing the commitments and outcomes for the local community, and integrating the skills strategy into the overarching economic strategy.


Operational management

  • Management of agreed allocated budget (circa £10m over four years)
  • Build and lead a high performing team with clear objectives to deliver against the new skills strategy for expansion
  • Lead the investigation and procurement of key services to support the strategy development and its operational delivery, for example IT systems to support monitoring and reporting
  • Overseeing the development and implementation of a communications and marketing plan for the new skills strategy
  • Ensure health, safety and well-being of team members is maintained as a core responsibility and priority
  • Contribute to the delivery of D&I targets as set out by expansion and BAU
  • Contribute to the delivery of relevant sections of H2.0


Performance Management and Reporting


Lead the development of a new advisory, monitoring and reporting board to ensure required outcomes (skills and social) for the expansion programme are met.  Key responsibilities include:

  • developing a process to select board members
  • writing terms of reference for the board as a whole and each individual member setting our clear roles and responsibilities
  • plan and manage an induction programme for the board to help their understanding of the business, in-particular the expansion programme and its skills requirements
  • relationship management of board members
  • performing a secretariat role to the board


Working with the programme, procurement and people functions lead the process for establishing a set of KPIs, performance management, evaluation, mitigation and risk analysis

Oversee the reporting requirements for the following key groups:

  • ANPS (DfT)
  • Advisory, Monitoring and reporting Board
  • Local boroughs as per DCO / Section 106 commitments
  • Expansion and People Leadership Teams

Senior Relationship Management
Build strategic working relationships at a senior level including representation on boards / public speaking, with two key stakeholder groups:


  • HAL department leads as appropriate to role
  • Team Heathrow and Supply Chain


  • Government departments: DfE, DfT, others where appropriate
  • Schools / FE / HE Institutions
  • Delivery partner organisations (voluntary / third sector)
  • Infrastructures programmes

​Research & Development

  • Project management of the workforce profiling exercise to determine skills requirements and timelines
  • Identification of, and response to social, economic and policy impact on education and skills and thereby affect on the business
  • Facilitate ‘good practice’ and ‘lessons learned’ from other infrastructure programmes to inform the development of new activity
  • Strategic development of pilot programmes relating to education, employment and skills including overseeing operation delivery


Qualifications and Experience:


  • Development of robust business strategies to deliver outcomes and inform and influence change
  • Proven experience of operational management
  • Proven ability to manage and lead teams towards high performance
  • Ability to inspire, influence and embed positive change across the business
  • Excellent senior relationship management both internally and externally
  • Setting up and managing external partnerships and contracts and dealing with complexities
  • Strong working relationships with government departments
  • Speaking at external events / forums
  • Performance management and reporting to a range of stakeholder groups including government departments
  • Managing budgets, risk analysis and developing mitigation plans


  • Ability to work with ambiguity, with strong resilience and determination to succeed in challenging business environments
  • Strong facilitation and negotiation skills
  • Excellent collaborator, with the ability to constructively challenge and influence to achieve the best business result
  • Demonstrable line management and leadership skills to achieve strong results
  • Ability to understand business needs, and understand the way in which the different business functions interface and interact with each other as well as wider business
  • Excellent interpersonal and communication skills both written and verbal including experience of presenting and influencing senior management population
  • Knowledge of how external social, policy and economic landscape and trends affect the business
  • Sound judgement, able to read situations, apply discretion and clear thought to resolve them

A motivated self-starter who has a flexible mind-set for continuous improvement and innovation


Business Behaviours:

Work as a Team

  • Works with others to achieve goals and creates a great place to work

​Focus on Results

  • Plans and chooses the right course of action for Heathrow; acts responsibly and focuses on keeping everyone safe

​Take Ownership

  • Takes accountability for work, reflects on own actions, and supports others to do the same

​Look after our Customers

  • Provides a high level of service based on an understanding of customers’ needs

​Look for Improvements

  • Looks for ways to make processes/work simpler, more efficient, and effective

​Build Relationships

  • Seeks and considers others’ views in order to reach agreement

Drive Change

  • ​​Plays a key role in anticipating, encouraging and supporting change within the business

​Think Strategically

  • Develops the future for Heathrow through applying an understanding of the vision, mission and goals of the business


Our plans are ambitious ones. And our people equally so. That’s why we recognise and value the contribution that everyone makes. In return we offer great benefits. These include our employee assistance programme, pension, healthcare and travel offers, plus a wide range of development opportunities to take your career further.


Please see link for the Head of Education & Skills role: